Refund Policy

Last updated: September 2026

At Smart Menu Solutions, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

Digital Services and Custom Work

Our products and services are customized digital solutions. Because work begins immediately after an order is confirmed, refunds are handled as follows:

• Before work has started: Customers may request a full refund within 24 hours of placing an order if no work has been started.
• After work has started: Once design, development, setup, or customization work has begun, refunds are not available for completed work or work already in progress.

Important Note for Digital QR Menus:
Due to the custom and digital nature of our services, refunds cannot be provided once design or development work has commenced.

Completed Projects

Refunds are not provided for completed digital menu projects that have been delivered to the customer.

Technical Issues

If a technical issue caused by Smart Menu Solutions prevents the service from functioning as agreed, we will make reasonable efforts to resolve the issue. If the issue cannot be resolved, a partial or full refund may be offered at our discretion.

Subscription Services (if applicable)

For recurring services, customers may cancel at any time. Cancellation will prevent future billing, but payments already made are generally non-refundable.

Contact

For refund requests or questions, please contact us at:

Smart Menu Solutions
Email: smartmenusolutions@outlook.com